Got questions? This way.
FAQs, quick fixes, and official info on every feature.
Can't find your question here, email us directly at our [email protected].
General questions:
At Brod Analytics, your success is our priority. Whether you're troubleshooting an issue, have a question, or just want to give us feedback—we’re all ears.
You can add unlimited websites to track. Each website costs $49/month.
Yes, you can add more Users by clicking on your Profile icon and selecting Users.
Session data is collected in real-time but aggregated hourly. The pages, journeys, and campaigns will appear after processing.
Session data, your website traffic, only starts when you installed this app.
Order data can be set to first import on a certain date. Find this in the Settings and changing "First Import Date" and clicking save settings. This can take up to 24 hours to process.
Please reach out to our support email to report issues like this.
As the script is not automatically added to a Catalyst storefront, you'll need to copy the script and manually update your NextJS website.
Navigate to user icon, then Websites. Find your new catalyst website, then click the button "copy script".
Place this script in the <head> of your code, but use the format required by NextJS.
Support & requests:
Explore how to seek assistance for app-related issues, requests and feedback.
We would love to know what else you need. Please find the chat bubble icon in the header, then click Feature Request.
We would love to know what you think. Please find the chat bubble icon in the header, then click Give Feedback.
We are actively improving this application based on feedback, requests and our new ideas. Small changes weekly will be visible right away in your app.
Subscription & payments:
Learn about renewal of subscriptions and how our payments work.
We charge monthly on the day of the month you first installed the app.
Yes, visit your user profile and click on Subscriptions. Under the payment method section, please enter your new credit card details and save.
Please reach out to us directly to cancel your account: [email protected]
Depends on your situation, we'd like to hear from you directly. Please email us a [email protected].